Definitions
| Term | Meaning |
|---|---|
| "Platform" | The White Owl website, web application, mobile apps, APIs, and all associated tools and infrastructure operated by White Owl AI Inc. |
| "We / Us / Our" | White Owl AI Inc., a Delaware corporation, and its subsidiaries, affiliates, officers, directors, agents, and employees. |
| "User" | Any individual or entity that accesses the Platform in any capacity, including Clients, Tax Professionals, and Enterprise Users. |
| "Client" | Any individual, sole proprietor, business entity, family office, or organization that registers to seek or receive Professional Services from Tax Professionals through the Platform. |
| "Tax Professional" | A credentialed and verified professional — including CPAs, Enrolled Agents, tax attorneys, chartered accountants, international tax specialists, transfer pricing consultants, and equivalent foreign advisors — who registers to offer services through the Platform. |
| "Enterprise User" | A business entity, employer, family office, or institutional client accessing the Platform under a separate B2B or enterprise agreement, including multi-user, white-label, or API-integrated arrangements. |
| "Engagement" | A specific professional services transaction agreed upon between a Client and a Tax Professional through the Platform, governed by an accepted Scope of Work. |
| "Scope of Work" | The written agreement specifying deliverables, timeline, fees, and responsibilities for a particular Engagement, accepted by both parties through the Platform. |
| "Coordination Fee" | The uniform, non-optional fee retained by White Owl from Engagement proceeds as compensation for independently valuable coordination services — including client intake, credential verification, scope structuring, document management, escrow administration, and dispute resolution infrastructure. The Coordination Fee applies to every Engagement regardless of how the Client arrived on the Platform. Current rates are published on the Platform's pricing page. |
| "Document Vault" | The encrypted, access-controlled document storage and sharing system provided by the Platform for tax documents, returns, and engagement materials. |
| "AI Tools" | Artificial intelligence and machine learning features offered by the Platform, including matching algorithms, document classification, AI research tools, compliance checkers, and scope generators, as described in Section 11. |
| "Confidential Information" | All non-public financial, tax, personal, and business information disclosed by any User in connection with the Platform or any Engagement. |
| "Verified Badge" | A credential indicator on a Tax Professional's profile confirming that the Platform has verified the stated professional license against the applicable licensing authority at the time of verification. |
| "Professional Services" | Tax preparation, tax planning, compliance advisory, transfer pricing analysis, document review, tax research, audit representation, and related services performed by Tax Professionals through the Platform. |
Acceptance of Terms
By accessing the Platform, creating an account, clicking “I Agree,” completing registration, or using any Platform feature, you represent that:
- You have read, understood, and agree to be bound by these Terms and our Privacy Policy, incorporated herein by reference.
- You have legal capacity to enter this agreement. If registering on behalf of a business entity, you represent that you have authority to bind that entity.
- You are at least 18 years of age or the age of majority in your jurisdiction, whichever is greater.
- Your use of the Platform complies with all applicable laws.
If you do not agree with any portion of these Terms, discontinue use immediately. We may update these Terms at any time; continued use following notice of material changes constitutes acceptance.
Platform Description & Role
3.1 Nature of the Platform
White Owl operates an international tax professional services marketplace connecting Clients with independent Tax Professionals across multiple jurisdictions. We provide the technology infrastructure, matching tools, payment processing, document management, and communication features that facilitate these connections.
We Are a Marketplace Intermediary: White Owl is a technology platform — not a tax preparation firm, accounting firm, law firm, or financial advisory service. We do not employ Tax Professionals, nor do we direct, supervise, or control the professional services they render. All Professional Services are delivered directly between Clients and independent Tax Professionals.
3.2 Platform Services
The Platform provides infrastructure to facilitate Engagements, including: AI-powered matching and discovery; Scope of Work generation and milestone tracking; escrow-based payment processing; the encrypted Document Vault; secure in-platform messaging and video scheduling; credential verification and bidirectional review systems; AI research tools, compliance checkers, and jurisdiction-day counters.
3.3 Independent Contractor Relationships
Tax Professionals are independent contractors — not employees, partners, agents, or representatives of White Owl. Each Tax Professional is solely responsible for the quality, accuracy, completeness, timeliness, and legality of the services they provide.
Eligibility & Account Registration
4.1 General Eligibility
You must be at least 18 years old and capable of forming a binding contract. Users previously suspended or terminated may not re-register without prior written consent from White Owl.
4.2 Client Registration
Clients must provide accurate and complete registration information. Identity verification may be required before initiating Engagements or accessing certain features.
4.3 Tax Professional Registration & Verification
Tax Professionals must additionally:
- Hold a current, valid professional credential appropriate for the services offered (e.g., CPA license, IRS Enrolled Agent status, bar admission, or equivalent foreign credential).
- Consent to and pass credential verification, which may include automated checks against licensing board databases, IRS PTIN records, state bar associations, or foreign equivalents.
- Maintain professional liability (E&O) insurance in amounts appropriate for their practice, and provide evidence upon request.
- Disclose any disciplinary history, license sanctions, or regulatory actions within the prior five (5) years.
- Comply with all applicable continuing education and license renewal requirements.
Verified Badge Notice: This badge confirms only that the Platform verified the credential's existence and active status at the time of verification. It is not a guarantee of competence, judgment, or service quality.
4.4 Account Security
You are responsible for maintaining the confidentiality of your credentials. Notify us immediately at security@whiteowl.app of any suspected unauthorized access. Multi-factor authentication is mandatory for all Tax Professionals and strongly recommended for all Clients.
Client Terms
5.1 Client Responsibilities
As a Client, you agree to provide accurate and complete information and documentation; respond promptly to requests from your Tax Professional; review and approve deliverables within agreed timelines; and make payments as specified in the Scope of Work. You must use the Platform's communication tools for all substantive engagement-related communications to maintain a complete record and ensure Platform protections apply.
5.2 Accuracy of Information
Tax Professionals rely on the information and documents you provide. You represent that all information provided through the Platform is accurate, complete, and not misleading. Neither White Owl nor Tax Professionals are responsible for errors, penalties, or adverse outcomes resulting from inaccurate or incomplete information you supply.
5.3 Client Conduct Score
The Platform maintains a Client Conduct Score based on payment timeliness, document responsiveness, scope stability, and engagement history. This score is visible to Tax Professionals prior to accepting Engagement requests. Clients with patterns of late payment, excessive scope changes, or bad-faith disputes may be subject to restrictions or suspension.
5.4 Enterprise Clients
Enterprise Clients are additionally bound by any executed Enterprise Agreement. In the event of a conflict between these Terms and a signed Enterprise Agreement, the Enterprise Agreement governs the specific subject matter of the conflict.
Tax Professional Terms
6.1 Professional Standards
Tax Professionals must perform all services in compliance with the professional standards, conduct rules, and regulatory requirements governing their credential and the jurisdiction(s) in which they practice. These obligations vary by credential type and location. Examples include (without limitation): IRS Circular 230 and AICPA SSTS for US-credentialed practitioners; CPA Canada Handbook and provincial body conduct rules for Canadian CPAs; ICAEW, ACCA, CIOT, or ATT standards for UK-credentialed practitioners; and equivalent rules of the applicable national professional body or tax authority in any other jurisdiction. This list is illustrative only. Tax Professionals are solely responsible for identifying and complying with all conduct rules applicable to their credential(s) and the jurisdictions in which they practice.
6.2 Jurisdiction Limitations & Competence
You may only offer and perform services for which you possess the competence, credential, and legal authorization to perform under applicable law and your governing professional standards. Offering services beyond your licensed or authorized scope is grounds for immediate suspension. Determining the scope of your authorization in any jurisdiction is your sole responsibility; the Platform's matching tools and jurisdiction filters are aids only and do not constitute a legal determination of your authority to practice.
You are responsible for identifying and managing conflicts of interest in accordance with your applicable professional conduct rules before accepting any Engagement. The Platform does not perform conflict checks on your behalf. You must decline or withdraw from any Engagement where a conflict exists that cannot be resolved by informed consent or other permissible means under your governing rules.
6.3 Professional Liability & Insurance
Tax Professionals are solely responsible for the professional quality of their services. White Owl does not review, approve, or guarantee any work product. You must maintain professional liability (errors and omissions, or equivalent) insurance appropriate in scope and amount for the nature and volume of your practice, and are solely responsible for any claims arising from your services. White Owl may request evidence of coverage at any time; failure to provide evidence within 10 business days is grounds for suspension. You must notify White Owl within 5 business days of any cancellation, lapse, or material reduction in coverage.
6.4 Non-Solicitation
Tax Professionals agree not to solicit Platform-sourced Clients for off-platform engagement for twenty-four (24) months following the completion of their most recent on-platform Engagement with that Client. This restriction does not apply to clients you independently introduced to the Platform.
6.5 Communication Standards
All substantive client communications must be conducted through the Platform's messaging system for the duration of any Engagement. This requirement exists to maintain a complete engagement record, ensure Platform protections apply to both parties, and preserve the integrity of the coordination relationship.
To enforce this policy: personal contact information (email addresses, phone numbers, and similar identifiers) is automatically filtered from messages prior to the initiation of a paid Engagement; off-platform communication that circumvents the Platform's messaging system is a violation of these Terms; and the Platform monitors communications for compliance with this policy. Tax Professionals who solicit or facilitate off-platform communication for the purpose of bypassing Platform fees or protections are subject to immediate suspension and forfeiture of any pending payouts.
Responding to a client who independently contacts you outside the Platform after an Engagement concludes is not a violation of this section, provided you did not initiate or encourage that contact.
6.6 Record Retention
Tax Professionals are solely responsible for maintaining records sufficient to satisfy all applicable professional, regulatory, and legal record-keeping requirements in their jurisdiction(s) of practice. While the Platform retains engagement records, communications, and documents as described in Section 10 and the Privacy Policy, such retention is a platform feature only — it does not constitute or substitute for any independent record-keeping obligation. Tax Professionals may not rely on Platform retention to satisfy any professional or regulatory requirement.
Prior to account deactivation, voluntary termination, or suspension, Tax Professionals are responsible for downloading and independently preserving any engagement records, client-authorized documents, work product, and in-platform communications necessary to meet their independent obligations. White Owl has no obligation to provide access to records following account termination.
Engagements & Scope of Work
7.1 Engagement Initiation
An Engagement is initiated when a Client submits a service request and a Tax Professional accepts through the Platform. Both parties must confirm a Scope of Work before work commences. The Scope of Work, together with these Terms, constitutes the binding agreement for each Engagement.
7.2 Scope Changes
Any material change to the Scope of Work — including additional services, extended timelines, or revised fees — must be agreed upon in writing through the Platform prior to implementation. Off-platform verbal agreements to change scope are not enforceable.
7.3 Milestone Tracking & Completion
The Platform provides milestone tracking to manage Engagement progress. Client acknowledgment of milestone deliverables through the Platform triggers release of associated escrow funds to the Tax Professional in accordance with Section 8.
7.4 Filing Deadlines
Platform deadline tracking tools are provided as a convenience only. Clients remain ultimately responsible for meeting all applicable filing deadlines and must not rely solely on Platform notifications. Tax Professionals are responsible for communicating filing deadlines clearly within the Scope of Work.
7.5 Multi-Provider Engagements
Complex matters may involve multiple Tax Professionals in a coordinated workspace. Each is individually responsible for their respective deliverables. Split billing and joint deliverables must be specified in the Scope of Work.
Payments, Fees & Escrow
8.1 Escrow System
The Platform uses an escrow-based payment system. Clients fund Engagements by depositing agreed fee amounts into escrow managed by our payment processor (currently Stripe Connect). Funds are held until milestone completion or Engagement conclusion, then disbursed to the Tax Professional net of the applicable Coordination Fee, subject to any dispute resolution outcomes.
8.2 Coordination Fee
The Platform charges a Coordination Fee deducted from each Engagement payout. The Coordination Fee is uniform and non-optional — it applies to every Engagement regardless of how the Client arrived on the Platform or whether the Client was previously known to the Tax Professional. It is not a referral fee or finder's fee; it is compensation for independently valuable coordination services including client intake, credential verification, scope structuring, document management, escrow administration, and dispute resolution infrastructure.
Fee rates vary by subscription tier and Engagement type (currently ranging from 5–15%). Pro-to-pro referral transactions receive preferential rates. High-value Engagements in specified segments are subject to fee caps. Current rates are published on the Platform's pricing page and may be updated with 14 days' advance notice.
Tax Professionals are responsible for independently confirming that acceptance of the Coordination Fee structure complies with their applicable professional conduct rules. White Owl does not provide legal or ethics opinions. If your applicable professional conduct rules require disclosure of any fee arrangement with a third party to your clients, you are solely responsible for making that disclosure. White Owl will provide fee documentation upon request to support any required disclosure.
8.3 Subscription Tiers
Tax Professionals may optionally subscribe to Pro ($99/month) or Enterprise ($499/month) tiers offering enhanced visibility, reduced transaction fee rates, AI tool access, and additional features. Subscriptions are billed monthly or annually in advance and are non-refundable except as required by law. The Free tier is permanent and not time-limited.
8.4 Multi-Currency
Engagements may be denominated in USD, GBP, EUR, AUD, CAD, AED, and other supported currencies. Currency conversion occurs at rates set by our payment processor at the time of transaction. White Owl is not responsible for exchange rate fluctuations.
8.5 Taxes on Earnings
Tax Professionals are responsible for all taxes applicable to income received through the Platform. White Owl will provide Form 1099-K or equivalent tax reporting as required by applicable law, and does not withhold taxes from provider payouts unless required by law.
8.6 Disputes & Refunds
Either party may initiate a dispute through the Platform's dispute resolution workflow. Platform mediators will review submitted evidence. Refunds are issued at White Owl's sole discretion based on dispute outcomes and the nature of services rendered.
8.7 Fee Waiver Program
Tax Professionals may earn Coordination Fee waivers on qualifying Engagements through the Platform's referral program. Fee waivers are the exclusive form of reward available to professionals under the referral program — no cash payments, percentage-based referral fees, or other monetary compensation tied to client introductions are offered. Professionals for whom monetary referral rewards are prohibited by applicable rules are automatically enrolled in the non-monetary (fee waiver) track. Participation in the talent referral component of the program is voluntary and may be opted out of at any time through account settings.
Reviews, Ratings & Transparency
9.1 Bidirectional Reviews
Following Engagement completion, both Clients and Tax Professionals may submit reviews. Reviews must be based on direct, firsthand experience; must not contain false statements, defamatory content, or third-party personal information; and may not be incentivized. Reviews submitted in bad faith or as dispute leverage may be removed.
9.2 Performance Metrics
The Platform publishes performance metrics on Tax Professional profiles — including on-time completion rates, response times, credential status, jurisdiction-specific counts, and pricing transparency scores — calculated from engagement data. White Owl makes commercially reasonable efforts to ensure accuracy but does not guarantee metrics are error-free.
9.3 Right to Respond
Tax Professionals may post one professionally worded response to any Client review. Response content is subject to the same standards as reviews.
Document Management & the Document Vault
10.1 Security
The Document Vault provides AES-256 encryption at rest and TLS 1.3+ in transit for all stored documents, including tax returns, supporting materials, and engagement work product.
10.2 Document Ownership
Documents uploaded by a Client remain the sole property of that Client. Tax Professionals retain ownership of work product they create, subject to the license granted to Clients upon payment in full as described in Section 13. White Owl claims no ownership over User-uploaded documents or Tax Professional work product.
Your Documents Are 100% Confidential: White Owl will never sell, license, or share your documents or tax information with any third party for commercial purposes. Vault access is granted only to you and to Tax Professionals you specifically authorize for each Engagement. See our Privacy Policy for complete details.
10.3 Access Controls
Clients control all Document Vault access. Tax Professionals may access Client documents only as explicitly authorized by the Client for a specific Engagement. Upon Engagement conclusion or access revocation, Tax Professional access is automatically terminated.
10.4 Retention
Documents are retained for a minimum of seven (7) years from upload to support tax compliance and audit needs, unless you request earlier deletion per our Privacy Policy.
AI-Powered Tools & Features
11.1 AI Features Overview
The Platform incorporates AI and machine learning features including: AI matching algorithms; automated document classification and data extraction; citation-based AI research tools (Pro and Enterprise tiers); Scope of Work generators; jurisdiction-day compliance counters and residency alert tools.
11.2 AI Limitations
AI Tools Are Not Tax Advice: All AI Tool outputs — including research summaries, document classifications, compliance alerts, and matching recommendations — are informational and decision-support tools only. They do not constitute tax advice, legal advice, or professional opinions, and may contain errors, omissions, or outdated information.
Do not rely solely on AI Tool outputs for any filing position, planning decision, or compliance determination. All consequential decisions must be reviewed and confirmed by a qualified Tax Professional.
11.3 AI Training Data
The Platform may use anonymized, aggregated, de-identified engagement metadata to improve AI features. Personal data and identified documents are never used as AI training data without explicit consent.
Prohibited Conduct
Users agree not to:
- Disintermediate: Solicit or facilitate direct off-platform transactions with Users met through the Platform during an active Engagement or within 24 months of the last completed Engagement.
- Circumvent Communications: Share personal contact information with other Users for the purpose of bypassing Platform communications prior to initiation of a paid Engagement.
- Misrepresent: Provide false or misleading information in profiles, reviews, or communications, including misrepresentation of credentials, experience, or jurisdiction coverage.
- Commit Fraud: Use the Platform for fraudulent, deceptive, or illegal purposes, including facilitating tax evasion, money laundering, or preparation of fraudulent returns.
- Practice Unauthorized: Offer or perform Professional Services without the required licensure or authority in the applicable jurisdiction.
- Reverse Engineer: Attempt to reverse engineer, decompile, or extract source code from any part of the Platform.
- Scrape or Automate: Use bots, scrapers, or automated systems to collect Platform data without prior written authorization.
- Interfere: Disrupt, disable, or overload Platform infrastructure, or interfere with other Users' access.
- Manipulate Reviews: Submit false reviews, solicit fake positive reviews, or use reviews as leverage in commercial disputes.
- Violate Regulations: Violate professional responsibility rules, anti-money laundering laws, sanctions regulations, or data protection laws in connection with Platform use.
Violations may result in immediate Engagement suspension, account termination, fund withholding, and/or referral to applicable licensing authorities or law enforcement.
Intellectual Property
13.1 Platform IP
The Platform — including its design, code, algorithms, AI models, brand, trademarks, and features — is the exclusive intellectual property of White Owl AI Inc. or its licensors, protected by applicable intellectual property laws. Nothing in these Terms grants Users any ownership interest in the Platform.
13.2 User Content License
By uploading documents or contributing content to the Platform, you grant White Owl a non-exclusive, royalty-free, worldwide license to use, store, display, and process such content solely to the extent necessary to provide and improve Platform services. This license does not permit White Owl to sell your content or use it for purposes unrelated to Platform operations.
13.3 Work Product
Work product prepared specifically for a Client Engagement — including completed returns, written analyses, and engagement-specific memoranda — is owned by the Client upon payment in full, subject to the Tax Professional's right to retain copies for professional records as required by applicable standards.
13.4 Feedback
Any feedback or suggestions you provide about the Platform may be used by White Owl without restriction or compensation.
Confidentiality
14.1 Scope of Confidential Information
“Confidential Information” means all non-public information disclosed by or through the Platform in connection with any Engagement or business relationship, in any form or medium — including financial records, tax documents, returns and supporting materials, business information, personal data, engagement terms, pricing, work product, Platform features, and communications. Confidential Information includes information disclosed by Clients to Tax Professionals, by Tax Professionals to Clients, and by White Owl to any User.
Confidential Information does not include information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was already known to the receiving party prior to disclosure through the Platform, as evidenced by records predating that disclosure; (c) is independently developed by the receiving party without use of or reference to the Confidential Information; or (d) is received from a third party lawfully entitled to disclose it without restriction.
14.2 User Confidentiality Obligations
Each User who receives Confidential Information through the Platform agrees to:
- Hold all Confidential Information in strict confidence and protect it with at least the same degree of care used to protect their own confidential information of similar sensitivity, and in no event less than reasonable care.
- Use Confidential Information solely for the purpose of performing or receiving the specific Engagement for which it was disclosed, and for no other purpose.
- Not disclose Confidential Information to any third party without the prior written consent of the disclosing party, except as expressly required by applicable law, regulatory requirement, or professional obligation — and then only to the minimum extent required and with prompt prior written notice to the disclosing party where legally permitted.
- Not reverse engineer, decompile, or otherwise attempt to derive underlying structures, ideas, or methodologies from any Confidential Information provided in tangible or electronic form.
These obligations survive the conclusion of any Engagement and the termination of a User's account for a period of five (5) years, or indefinitely with respect to any information that constitutes a trade secret under applicable law.
14.3 Tax Professionals' Statutory and Professional Obligations
Tax Professionals' confidentiality obligations under these Terms are in addition to, and not in lieu of, all applicable statutory and professional conduct obligations. These include:
- IRC § 7216 (US): imposes criminal penalties on tax return preparers for unauthorized use or disclosure of tax return information. Compliance is solely the Tax Professional's responsibility. The Platform's data controls assist but do not guarantee compliance.
- Equivalent statutory restrictions in other jurisdictions — including but not limited to CRA confidentiality rules (Canada), HMRC regulations (UK), and equivalent provisions under applicable foreign tax law — apply to all Tax Professionals in those jurisdictions.
- Professional conduct rules: AICPA SSTS, IRS Circular 230, CPA Canada standards, ICAEW/ACCA/CIOT/ATT rules, state bar rules, and all other applicable professional body requirements impose confidentiality obligations that run independently of these Terms.
Tax Professionals are solely responsible for identifying and complying with all statutory and professional confidentiality requirements applicable to their credential(s) and the jurisdictions in which they practice.
14.4 Data Protection Laws
To the extent any User processes personal data of individuals located in jurisdictions with applicable data protection legislation, that User is independently responsible for compliance with those laws. Relevant frameworks include (without limitation):
- EU General Data Protection Regulation (GDPR) and UK GDPR — applicable where clients or their data subjects are located in the EEA or UK.
- Canadian PIPEDA and applicable provincial privacy legislation (including Quebec Law 25) — applicable where clients are located in Canada.
- Applicable US state privacy laws, including the California Consumer Privacy Act (CCPA/CPRA) and equivalent state statutes — applicable where clients are located in those states.
Tax Professionals who act as independent data controllers with respect to client data they process in their own professional systems are responsible for their own compliance. White Owl's obligations as a data processor or controller are set out in the Privacy Policy and do not extend to Tax Professionals' independent processing activities.
14.5 Permitted Disclosure to Representatives
A Receiving Party may disclose Confidential Information to its own employees, contractors, or professional advisors who have a legitimate need to know for the purposes of the Engagement, provided that: (a) such persons are bound by confidentiality obligations at least as protective as those in this Section; and (b) the Receiving Party remains liable for any breach by such persons as if it were its own breach.
14.6 Required Disclosures
If a Receiving Party is required by law, court order, regulatory authority, or professional licensing obligation to disclose Confidential Information, it must: (a) give the disclosing party prompt written notice of the required disclosure to the extent legally permitted; (b) cooperate reasonably with the disclosing party's efforts to seek a protective order or other appropriate relief; and (c) disclose only the minimum portion of Confidential Information legally required. Compliance with this section is not a breach of confidentiality obligations under these Terms.
14.7 Platform's Confidentiality Commitment
White Owl will not sell, rent, license, or disclose Users' Confidential Information or tax documents to third parties for commercial purposes. Platform personnel access to User data is strictly limited to legitimate operational needs and governed by role-based access controls. White Owl employees and contractors with access to User data are bound by confidentiality obligations as a condition of engagement.
Specific commitments regarding document confidentiality, AI training data, and data retention are set out in Section 10 (Document Vault) and the Privacy Policy, which is incorporated into these Terms by reference. In the event of any conflict between this Section and the Privacy Policy on a matter of data handling, the Privacy Policy governs.
Third-Party Services & Integrations
The Platform integrates with third-party providers including payment processors (Stripe Connect), identity verification services, e-signature platforms (DocuSign/HelloSign), communication tools, cloud storage, and accounting software APIs. Your use of these integrations is subject to the applicable third-party terms. White Owl is not responsible for the availability, accuracy, or conduct of third-party services.
No Tax Advice by White Owl
Critical Disclaimer: White Owl does not provide tax advice, legal advice, accounting services, or any form of professional advisory. Nothing on the Platform — including AI Tool outputs, content library articles, compliance alerts, or Platform communications — constitutes tax or legal advice or a professional opinion.
All Professional Services are provided exclusively by the independent Tax Professionals you engage. White Owl is not a party to the professional relationship between Clients and Tax Professionals and does not supervise, review, endorse, or guarantee any advice or work product. Always consult a qualified, licensed professional for your specific situation.
Disclaimers
THE PLATFORM AND ALL SERVICES, CONTENT, AND TOOLS ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, White Owl AI Inc. EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING: implied warranties of merchantability, fitness for a particular purpose, title, or non-infringement; warranties that the Platform will be uninterrupted or error-free; warranties regarding the accuracy or completeness of any AI Tool output, matching recommendation, or performance metric; and warranties regarding the qualifications or competence of any Tax Professional.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, White Owl AI Inc. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, including lost profits, lost data, business interruption, tax penalties, or adverse tax outcomes resulting from Tax Professional services or AI Tool outputs.
White Owl AI Inc.'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE GREATER OF (A) PLATFORM FEES PAID BY YOU TO White Owl IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).
These limitations apply regardless of the legal theory asserted and even if White Owl has been advised of the possibility of such damages. They reflect an essential risk allocation between the parties.
Indemnification
You agree to defend, indemnify, and hold harmless White Owl AI Inc. and its affiliates, officers, directors, and employees from all claims, damages, losses, and expenses (including attorneys' fees) arising from: your violation of these Terms; your breach of any representation or warranty herein; disputes between you and another User; your violation of any applicable law or third-party right; and — for Tax Professionals — any professional malpractice, error, or omission in connection with services delivered through the Platform.
Term & Termination
20.1 Term
These Terms remain in effect for the duration of your use of the Platform, commencing on the date you first access it.
20.2 Termination by User
You may close your account at any time through Platform settings. Termination does not affect obligations from Engagements in progress. Escrow funds are subject to active Engagement completion or dispute resolution procedures.
20.3 Termination by White Owl
White Owl may suspend or terminate any account at any time, with or without notice, for violation of these Terms, fraudulent activity, failure to maintain valid credentials, or other legitimate business reasons. Subscription fees paid upon termination for cause are non-refundable.
20.4 Effect of Termination
Upon termination, your Platform access ceases immediately. Confidentiality, Intellectual Property, Disclaimer, Limitation of Liability, Indemnification, and Dispute Resolution provisions survive. Document Vault data will be accessible for export during a 90-day post-termination window, after which data is subject to deletion per the Privacy Policy.
Dispute Resolution & Arbitration
Please Read Carefully: This Section contains a binding arbitration agreement and class action waiver affecting your legal rights. You may opt out within 30 days of first acceptance by emailing legal@whiteowl.app.
21.1 Informal Resolution
Before initiating any formal proceeding, you agree to contact White Owl at legal@whiteowl.app with a written description of the dispute and proposed resolution. Parties will attempt informal resolution for thirty (30) days. This process is a prerequisite to formal proceedings.
21.2 Binding Arbitration
If informal resolution fails, disputes shall be resolved by binding arbitration administered by JAMS pursuant to its Comprehensive Arbitration Rules, conducted in Wilmington, Delaware or via remote proceedings. The arbitrator's award shall be final and may be entered in any court of competent jurisdiction.
21.3 Class Action Waiver
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLAIMS MAY ONLY BE BROUGHT IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING.
21.4 Exceptions
Either party may seek injunctive or equitable relief in a court of competent jurisdiction to prevent irreparable harm pending arbitration, including for IP infringement or confidentiality breaches.
Governing Law
These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of laws principles. Subject to Section 21, you consent to the exclusive jurisdiction of state and federal courts in New Castle County, Delaware for disputes not subject to arbitration.
General Provisions
- Entire Agreement: These Terms, together with the Privacy Policy and any Enterprise Agreement, constitute the entire agreement between you and White Owl regarding the Platform.
- Amendments: Material changes will be communicated via email or Platform notification at least 14 days before taking effect. Continued use constitutes acceptance.
- Severability: If any provision is held invalid, the remaining provisions remain in full force and effect.
- Waiver: Failure to enforce any right or provision does not constitute a waiver.
- Assignment: You may not assign these Terms without White Owl's prior written consent. White Owl may assign freely in connection with a merger, acquisition, or sale of assets.
- Force Majeure: White Owl is not liable for failure or delay due to causes beyond its reasonable control.
- No Third-Party Beneficiaries: These Terms do not create any third-party beneficiary rights.
- Language: In the event of inconsistency between the English version and any translation, the English version controls.
Contact Information
White Owl AI Inc.
Attn: Legal Department
1209 Orange Street, Wilmington, DE 19801
United States
General inquiries: hello@whiteowl.app
Legal / Compliance: legal@whiteowl.app
Data Privacy: privacy@whiteowl.app
Security: security@whiteowl.app